Welcome to Kyalie Tapper Psychology. Please read this agreement carefully before commencing services. It explains the nature of psychological services, your rights and responsibilities, privacy, fees, cancellation policies, and the terms of receiving telehealth services.

Psychological Services

Kyalie Tapper Psychology provides psychological assessment, and evidence-based therapy to adults and adolescents aged 16 years and over.

Services are provided exclusively via secure telehealth using Google Meet or telephone consultations.

Appointments are:

50 minutes in duration
Delivered via telehealth or telephone

Services may be accessed through the following avenues:

Private (self-funded): Clients are responsible for the full consultation fee.
Medicare Better Access Initiative: Clients referred by their GP or psychiatrist under a valid mental health treatment plan are eligible to receive Medicare rebates for up to 10 individual psychology sessions per calendar year. A review with the referring practitioner is required after the first six sessions before additional rebated sessions can be accessed.
Workers Compensation (SIRA): Services may be funded where prior approval has been obtained from the relevant insurer
Victims Support Scheme: (currently not accepting new VSS clients)
Private Health Insurance: Rebates may be available depending on your level of cover and individual health fund. Clients are encouraged to check their eligibility directly with their insurer.

Fees and Payments

50-minute consultation: $200.00

Payment is processed securely through Stripe following your appointment.

If you have a mental health treatment plan you can claim a Medicare rebate of $98.97 per session (up to 10 individual psychology sessions per calendar year.) Medicare rebates are processed after payment of your appointment fee.

50 Minute Session Fee: $200.00
Medicare Rebate: $98.97
Out-of-Pocket (Gap) Fee: $101.05

Cancellation and Non-Attendance Policy

Your appointment time is reserved specifically for you.

For all bookings a minimum of 48 hours’ notice is required to cancel or reschedule. Cancellations with less than 48 hours’ notice, or missed appointments, incur a 25% cancellation fee ($50) payable prior to your next session. Missed or late-cancelled WorkCover appointments incur the full session fee, which will be invoiced to your insurer and count as one session.

Medicare rebates cannot be claimed for cancelled or missed appointments.

By providing your payment details through Stripe secure payment system, you authorise Kyalie Tapper Psychology to process the applicable cancellation fee in accordance with this policy.

Telehealth Services

Telehealth sessions are conducted using Google Meet or by telephone where appropriate.

By participating in telehealth you acknowledge that:

you have access to a suitable device and reliable internet or telephone connection
you will attend sessions from a private location wherever possible
you will provide your current physical location, a callback telephone number at the beginning of each session
You will provide an emergency contact
despite secure encrypted technology, there is a small risk of privacy or security breaches inherent in electronic communication

If technical difficulties occur, every reasonable effort will be made to reconnect. If video cannot be restored, the appointment may continue by telephone where clinically appropriate.

Confidentiality and Privacy

Your privacy is extremely important.

I am committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the AHPRA Code of Conduct for Psychologists.

Clinical records are securely stored using encrypted systems with servers located within Australia. Clinical records are retained for the legally required retention period of 7 years after the date of the last session. You may request access to your records in writing.

Your information will remain confidential and will not be released without your consent except where required or authorised by law, including:

Immediate and serious risk of harm to yourself or another person
mandatory reporting obligations
records are subpoenaed by a court

To support best practice, your psychologist may occasionally consult with professional supervisors or colleagues. To maintain confidentiality, any information regarding clients is de-identified.

Communication with your referring doctor:
If you are receiving treatment under a Mental Health Treatment Plan, your psychologist is required to provide written progress reports to your referring medical practitioner.
Reports are generally provided:

following your initial 6 sessions
Following your final session (Generally your 10th session) or at completion of therapy

Communication with your insurer (Workers’ compensation):

If you are receiving treatment under a workers compensation claim, your psychologist is required to provide written progress reports to your insurer, and may be required to collaborate (provide updates and recommendations) with relevant parties involved in your return-to-work management plan, including your GP and rehabilitation worker.

Communication

Email and SMS are used for appointment scheduling, reminders and administrative matters only. These communication methods are not monitored continuously and should not be used for urgent clinical concerns or emergencies.

Emergency and Crisis Support
Kyalie Tapper Psychology is not an emergency or crisis response service. Emergency support cannot be provided outside scheduled appointments. If you experience thoughts of suicide, self-harm, or severe psychological distress Call 000, Attend your nearest Emergency Department or Contact Lifeline (13 11 14).

You Rights

You have the right to:
•   ask questions about your treatment
•   participate in decisions regarding your care
•   decline recommendations
•   withdraw consent and cease therapy at any time
•   seek a second opinion
•   request access to your records
•   make a complaint if you are dissatisfied with the service received

Artificial Intelligence (AI)-Assisted Clinical Documentation

To support accurate and efficient clinical documentation, Kyalie Tapper Psychology may use NovoNote, a secure AI-assisted note-taking tool. NovoNote processes the audio of sessions to generate a written transcript and clinical summary, allowing greater focus on therapeutic engagement during appointments. Audio recordings are not stored, and the transcript is deleted after the clinical summary has been generated. The clinical summary forms part of your clinical record and is reviewed, edited and approved by your treating psychologist before being saved to your file. NovoNote operates on secure Australian-based servers, complies with the Australian Privacy Principles and AHPRA professional standards, and does not use your information to train AI models.

Giving Consent

Prior to your first appointment, you will be asked to complete a Service Agreement and provide your informed consent. As part of this process, you will have the opportunity to provide or withhold your consent in relation to the following:

Consent to Kyalie Tapper Psychology using NovoNote, a secure AI-assisted clinical documentation tool
Consent to exchange information with your referring GP and other treating health professionals, and your nominated emergency contact where clinically appropriate
Consent to leave messages
Acknowledge that you understand the nature of psychological services, the risks and benefits of telehealth, the limits of confidentiality, the fees and cancellation policy, and your rights and responsibilities as a client.
Consent to receive psychological services from Kyalie Tapper Psychology

Policies